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{{AffLink|Vivid website|vivid}} | {{AffLink|Vivid website|vivid}} | ||
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| − | + | == Frequently Asked Questions (FAQ) == | |
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| + | === Which documents do I need to open an account? === | ||
* a supported ID or passport | * a supported ID or passport | ||
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* You do not need a registered address. | * You do not need a registered address. | ||
| − | + | === How is my money protected? === | |
* Vivid is supported by [https://en.wikipedia.org/wiki/Solarisbank solarisBank], which holds a '''German banking license''', so your money (up to '''€100,000''') is '''protected''' by the German [https://en.wikipedia.org/wiki/Deposit_insurance#European_Union Deposit insurance]. | * Vivid is supported by [https://en.wikipedia.org/wiki/Solarisbank solarisBank], which holds a '''German banking license''', so your money (up to '''€100,000''') is '''protected''' by the German [https://en.wikipedia.org/wiki/Deposit_insurance#European_Union Deposit insurance]. | ||
* So even if Vivid '''goes bankrupt''', your money will be '''safe''', guaranteed by the German state. | * So even if Vivid '''goes bankrupt''', your money will be '''safe''', guaranteed by the German state. | ||
| − | + | === How much does Vivid cost? === | |
* Opening and '''keeping''' the account is '''always free'''. (So even if you stop using it, you can keep it, without paying anything.) | * Opening and '''keeping''' the account is '''always free'''. (So even if you stop using it, you can keep it, without paying anything.) | ||
* '''Paying''' with the Visa card is '''always free''', no matter if in EUR or another currency. Even better, when paying abroad, the will '''show''' you immediately the price in the '''foreign currency and in EUR''', too. So you can see better how much you paid. | * '''Paying''' with the Visa card is '''always free''', no matter if in EUR or another currency. Even better, when paying abroad, the will '''show''' you immediately the price in the '''foreign currency and in EUR''', too. So you can see better how much you paid. | ||
| − | + | === How can I withdraw cash? === | |
* You can use any machine, in Germany or abroad. | * You can use any machine, in Germany or abroad. | ||
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* If you withdraw money, it must be '''€50 or more''' per withdrawal. If you withdraw more or less than these limits, you pay '''3%''' (but not less than '''€1'''). | * If you withdraw money, it must be '''€50 or more''' per withdrawal. If you withdraw more or less than these limits, you pay '''3%''' (but not less than '''€1'''). | ||
| − | + | === How can I deposit cash? === | |
* You '''cannot deposit cash''' onto your Vivid account. | * You '''cannot deposit cash''' onto your Vivid account. | ||
* To top up your account, you can only send '''SEPA transfers'''. | * To top up your account, you can only send '''SEPA transfers'''. | ||
| − | + | === What transactions can I make & receive? === | |
* You can make and receive any '''SEPA''' transactions. | * You can make and receive any '''SEPA''' transactions. | ||
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** '''pay rent''' to your landlord. | ** '''pay rent''' to your landlord. | ||
| − | + | === Which card do I get with Vivid? === | |
* If you top up your account with €200, you get a '''free VISA debit card''' (made from '''metal'''), sent to your home by mail. | * If you top up your account with €200, you get a '''free VISA debit card''' (made from '''metal'''), sent to your home by mail. | ||
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* This makes the virtual card an '''ideal tool for online payments''': Keep it always frozen, and only unfreeze it when you make an online purchase. This way, even if the card number gets stolen/hacked, it cannot be used. | * This makes the virtual card an '''ideal tool for online payments''': Keep it always frozen, and only unfreeze it when you make an online purchase. This way, even if the card number gets stolen/hacked, it cannot be used. | ||
| − | + | === What account number (IBAN) do I get? === | |
* You get an account number (IBAN) from '''Germany''' 🇩🇪. | * You get an account number (IBAN) from '''Germany''' 🇩🇪. | ||
| − | + | === In which language can I use Vivid? === | |
* The app and the customer support are available in: | * The app and the customer support are available in: | ||
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* Their first reply comes usually after 5 to 30 minutes. | * Their first reply comes usually after 5 to 30 minutes. | ||
| − | + | === Can I use Vivid on my desktop computer? === | |
No. You can manage your account only from your smartphone (Android or iOS/Apple). | No. You can manage your account only from your smartphone (Android or iOS/Apple). | ||
| − | + | === Can I hold & exchange to multiple currencies? === | |
* Yes, you can '''hold 40 currencies''' in the free plan and 100+ in the paid plan.<ref>{{Cite|url=https://vivid.money/en-eu/compare/|date=2022-05-03|quote=Currencies in free separate pockets: Up to 40 currencies / Up to 107 currencies}}</ref> | * Yes, you can '''hold 40 currencies''' in the free plan and 100+ in the paid plan.<ref>{{Cite|url=https://vivid.money/en-eu/compare/|date=2022-05-03|quote=Currencies in free separate pockets: Up to 40 currencies / Up to 107 currencies}}</ref> | ||
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* However, you can '''send & receive only EUR'''. | * However, you can '''send & receive only EUR'''. | ||
| − | + | === Can I also save money? Can I invest in shares & ETFs? === | |
* Yes, kind of: You can buy '''fractional shares'''<ref>{{Cite|url=https://help.vivid.money/en/articles/5964211-what-are-fractional-instruments|date=2022-05-03|quote=With our fractional trading services, we offer fractional shares, fractional coins and fractional precious metals which are all fractional instruments.}}</ref> from more than 1000 US and EU companies and ETFs, '''without any transaction fees''' and '''no minimum''' investment. | * Yes, kind of: You can buy '''fractional shares'''<ref>{{Cite|url=https://help.vivid.money/en/articles/5964211-what-are-fractional-instruments|date=2022-05-03|quote=With our fractional trading services, we offer fractional shares, fractional coins and fractional precious metals which are all fractional instruments.}}</ref> from more than 1000 US and EU companies and ETFs, '''without any transaction fees''' and '''no minimum''' investment. | ||
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* Also, should their partner go bankrupt, your money is still protected (90% of it, up to €20,000).<ref>{{Cite|url=https://help.vivid.money/en/articles/5967888-what-s-the-nature-of-fractional-instruments|date=2022-05-03|quote=A claim for compensation exists only if funds are denominated in the currency of an EU member state or in euro and is limited to 90% of the claim or a maximum of €20,000.00.}}</ref> | * Also, should their partner go bankrupt, your money is still protected (90% of it, up to €20,000).<ref>{{Cite|url=https://help.vivid.money/en/articles/5967888-what-s-the-nature-of-fractional-instruments|date=2022-05-03|quote=A claim for compensation exists only if funds are denominated in the currency of an EU member state or in euro and is limited to 90% of the claim or a maximum of €20,000.00.}}</ref> | ||
| − | + | === Can I buy Bitcoin and other cryptocurrencies? === | |
* Yes, crypto currencies, such as Bitcoin, Ethereum, etc.<ref>{{Cite|url=https://https://vivid.money/en-eu/investments/crypto/|date=2022-05-03|quote=Buy 150+ crypto coins without any delay …}}</ref> | * Yes, crypto currencies, such as Bitcoin, Ethereum, etc.<ref>{{Cite|url=https://https://vivid.money/en-eu/investments/crypto/|date=2022-05-03|quote=Buy 150+ crypto coins without any delay …}}</ref> | ||
| − | + | === Is there a bonus for new customers? === | |
* Currently, you get €40 in cashback after [[#open|doing all the steps from here]]. | * Currently, you get €40 in cashback after [[#open|doing all the steps from here]]. | ||
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== Screenshots == | == Screenshots == | ||
<gallery mode="traditional" widths=150px heights=300px> | <gallery mode="traditional" widths=150px heights=300px> | ||